Question 1

How do I access my template?

Accepted Answer

After purchase, you'll receive an instant download containing your Canva template link and instructions. Simply open the link and start editing.

Question 2

Do I need a Canva account?

Accepted Answer

Yes. Most templates can be edited using a free Canva account.

Question 3

Can I edit all of the text?

Accepted Answer

Yes. All text is fully editable unless otherwise stated in the product description.

Question 4

Can I change the fonts and colours?

Accepted Answer

Yes. Canva allows you to customise fonts, colours and other design elements to suit your wedding style.

Question 5

Will I receive a physical product?

Accepted Answer

No. All Papery Lane products are digital downloads. No physical items will be shipped.

Question 6

What file formats can I download?

Accepted Answer

Templates can typically be downloaded as:
• PDF
• PNG
• JPG

Question 7

Can I print the designs at home?

Accepted Answer

Yes. You can print at home or use any professional printing service.

Question 8

What paper should I use?

Accepted Answer

For invitations and RSVP cards, we recommend 250–350gsm cardstock for the best results.

Question 9

Can I use a professional printer?

Accepted Answer

Absolutely. Many customers choose to use professional printing services for a premium finish.

Question 10

Can I edit my template on mobile?

Accepted Answer

Yes. Canva works on desktop, tablet and mobile devices, although desktop editing is often easiest for larger designs.

Question 11

Do the templates expire?

Accepted Answer

No. Once purchased, you can access and edit your template whenever you need it.

Question 12

Can I use the templates for multiple events?

Accepted Answer

Templates are licensed for personal use only and are intended for a single wedding or event.

Question 13

Can I resell or share the templates?

Accepted Answer

No. Templates may not be resold, redistributed, shared or transferred to another person.

Question 14

What if I make a mistake after downloading?

Accepted Answer

You can return to Canva and make further edits before downloading a new version.

Question 15

Do you offer refunds?

Accepted Answer

Due to the nature of digital products, refunds cannot be offered once access to a template has been provided.

Question 16

What if I have trouble accessing my template?

Accepted Answer

Please contact us and we'll be happy to help resolve any access issues.

Question 17

Are matching designs available?

Accepted Answer

Many of our collections include matching:
• Wedding Invitations
• Save The Dates
• RSVP Cards
• Welcome Signs
• Seating Plans
• Wedding Menus
• Drinks Menus
• Table Numbers

Question 18

How quickly will I receive my template?

Accepted Answer

Immediately after purchase. Your download and template access instructions are available straight away.

Question 19

Can I print as many copies as I need?

Accepted Answer

Yes. You may print unlimited copies for your own personal event.

Question 20

Do I need any design experience?

Accepted Answer

Not at all. Our templates are designed to be easy to edit, even if you've never used Canva before.

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Frequently asked questions